Guy’s E. Paper Return & Refund Policies

Returned Stock: Liability for all recondition charges, plus freight for paper returned to the mill, will be assumed by the customer.

  1. Non-stock items will not be picked up until such time that approval from the mill has been secured. The customer is responsible for non-stocked paper which we have ordered on their behalf.
  2. No paper is to be returned without written authorization from Guy’s E. Paper. It is the customer’s responsibility to return paper in salable condition.
  3. A customer has the right to refuse product when there is obvious damage to the product.
  4. All paper must be returned in the same packing materials that it was sent out in.
  5. No returns after 30 days.
  6. No returns will be accepted after paper has been cut or printed.
  7. Restocking charges for normal stocking items are as follows:
  • 20% restocking fee + Freight charges in and out of customer location
  • Minimum charge – $25.00
  • Restocking charges for items stocked/returned to mill. Customer is responsible for all mill return charges. Freight charges in and out of customer location. Reconditioning charges vary.

Your Satisfaction Is Our Priority

We aim to provide clear and transparent policies to avoid any surprises and ensure you feel confident and satisfied with your purchases and returns. For any clarifications or to initiate a return, please reach out to us for authorization and further instructions.

Choose Guy’s E. Paper for your paper needs, where we strive to combine quality products with customer-friendly policies for the best shopping experience.


Contact us with any questions


Stay Connected: